Event Intelligence Group provides surveillance technology and services for the annual Lollapalooza Music Festival in downtown Chicago. This year, the EIG team and its network of on-site cameras were key in monitoring and managing the flow of 100,000 festival fans attending daily, including a moment when a call was made to evacuate the site due to severe thunderstorm warnings, followed by a subsequent re-entry 60 minutes later.
EIG provided Lolla’s Event Command Center with a clear picture of activities on the ground and from end to end of Grant Park with 16 full HD surveillance cameras connected wirelessly to the mobile command server. Our professional surveillance operators collaborated with event medical, fire, security, and law enforcement dispatchers to inform and provide support on a steady stream of emergency calls. When an artist at the main stage encouraged fans to jump barricades, our team took action to support security management in responding to the incident.
On Sunday afternoon, an approaching storm and warnings from the National Weather Service prompted Lollapalooza organizers to suspend the festival temporarily and evacuate the site. EIG operators supported Chicago Office of Emergency Management and Communications, Chicago Fire Department, and Monterrey Security dispatchers, confirming the venue was clear of guests and closely monitoring crowd flow during re-entry.
Newly implemented this year was EIG’s live-feed thin client for Lolla’s festival director, which provided additional resources to identify, evaluate, and process critical elements of information. The ability to expand the operational awareness of event producers enabled them to make decisions based on real-time information.
Approximately 300,000 people attended the 11th annual Lollapalooza festival in historic Grant Park. This three-day music and cultural experience that takes place on 115 acres between Downtown Chicago and Lake Michigan.